Terugbetalingsbeleid

We have a return policy of 14 days. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, not worn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@glowtogether.nlNote: returns must be sent to the following address: Middenmander 10 Sint Pancras 1834TH Noord Holland.

If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.

For questions about returns you can always contact us at info@glowtogether.nl

Damage and problems

Inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item. Then we can evaluate the problem and solve it for you.

Exceptions/items that may not be returned

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, items on sale or gift cards cannot be returned.

Swap

The fastest way to get the desired item is to return the item you have and buy the new item separately once the return has been accepted.

Legal cooling-off period of 14 days in the EU

Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving reasons. As above, your item must be in the same condition as you received it, not worn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

Repayment

When we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. Upon approval, you will be automatically refunded within ten business days via the original payment method. Remember that it may take some time for the bank or credit card company to process and deposit the refund.

Please contact us at info@glowtogether.nl if it has been more than 15 working days since we approved your return.