Frequently Asked Questions

About Our Products

Where do your products come from?

We carefully source unique, high-quality products that are difficult to find in Europe. Each item is selected with care to ensure it meets our standards for quality and self-care.

Are your products authentic?

Yes, absolutely! We only work with trusted suppliers and guarantee the authenticity of all our products.

Do you test your products?

We personally test and evaluate products before adding them to our collection to ensure they meet our quality standards.

Shipping & Delivery

Where do you ship?

We currently ship throughout the Netherlands and to select European countries. Shipping options and costs will be calculated at checkout based on your location.

How long does delivery take?

Delivery typically takes 3-5 business days within the Netherlands. International orders may take 5-10 business days depending on the destination.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Orders & Returns

What is your return policy?

We want you to love your purchase! If you're not completely satisfied, you can return unopened items within 14 days of delivery for a full refund.

How do I return an item?

Contact us at info@glowtogether.nl with your order number, and we'll provide you with return instructions and a return label.

Can I exchange an item?

Yes! If you'd like to exchange an item for a different product, please contact us and we'll be happy to help arrange an exchange.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.

Contact & Support

How can I contact you?

You can reach us via email at info.glowtogether.nl or through our contact form. We typically respond within 24 hours during business days.

Do you have a physical store?

We're currently an online-only store, which allows us to offer you the best prices and widest selection of unique products.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to contact us. We're here to help you glow!